We will send the products out within 1-5 days (working days) after the payment is confirmed.

For delivery time, it varies with different countries.

China Ordinary Small Packet may needs around 90days for some countries like Brazil.

We may also ship the cargos via DHL, UPS, Fedex, EMS and other express shipping method, please contact us before you finish the purchase if you are willing to choose the express shipping method.

We stand behind all of the products that we offer and strive to earn complete customer satisfaction. This means that we will do everything in our power to make sure that you are happy with your purchase. In the event that you feel that you are not satisfied, please follow the guidelines below to return your purchase.

To begin the return process, please contact us via email: feedback@volcanee.com.

• Customers can receive a refund or exchange on products that are new, unopened and in re-salable condition up to 7 days after purchase.
• Shipping charges are the responsibility of the customer and non-refundable.
• All returns must be accompanied with a copy of the original order receipt.
• Once an item is returned and inspected by our fulfillment team, your refund will be applied to your credit card or we will contact you regarding an exchange.
• Please allow 2-3 business days after we receive the return for processing
• In the event that we ship an incorrect or physically defective product we will accept a return or exchange and will issue a return label.

All shipments which receive broken or defective product must report any problems within 72 hours of delivery.

Factory address

Lianyungang, Jiangsu Province, P.R.China

Shenzhen office address

Qiaonan, Fuyong, Bao'an District, Shenzhen City, Guangdong Province,
P.R.China

Wuhan office address

Guanggu Headquarters Park, Hongshan District, Wuhan City, Hubei Province,P.R.China

Hebei office address

Cang Xian, Cangzhou City, Hebei Province,P.R.China

HongKong office address

If you have any complaints or suggestions, please send an email to
feedback@volcanee.com